89dk Privacy Policy
Your personal information is very important to us. This policy clearly describes how 89dk collects, uses, stores, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") applies to the 89dk online gaming platform ("89dk", "we", "our") and all of its services, websites, and mobile applications. This Policy describes what personal information we collect when you use our platform, how that information is used, with whom it is shared, and what rights you have regarding your information.
By using our website or services, you are considered to have agreed to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform. 89dk provides services only to individuals aged 21 or older.
What Information We Collect
89dk collects the following types of information in order to provide its services, manage accounts, ensure security, and meet legitimate regulatory requirements.
2.1 Information You Provide Directly
- Identity Information: Full name, date of birth, gender, and national ID or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details (where applicable).
- Account Information: Username, password (stored in hashed form), and security question answers.
- KYC Documents: Copies of government-issued ID for identity verification and age confirmation.
2.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, and browser version.
- Usage Information: Date and time of visits, page history, session duration, and click patterns.
- Transaction Information: Deposit and withdrawal amounts, dates, methods, and associated reference numbers.
- Gaming Activity: Play history, bet amounts, win and loss records, and bonus usage information.
- Cookies and Tracking: Session cookies, performance cookies, and analytics cookies — discussed in detail in the cookies section below.
Purpose of Data Use
89dk uses your personal information only for specific and legitimate purposes. We process your information for the following reasons:
Account Management
Completing the registration process, verifying identity, ensuring account security, and maintaining your profile.
Transaction Processing
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and maintaining records of financial transactions.
Security and Compliance
Detecting fraud, preventing money laundering, ensuring responsible gaming, and fulfilling applicable legal obligations including age verification.
Customer Support
Resolving your complaints and questions via live chat or email, improving service quality, and sending you relevant updates.
Service Improvement
Analyzing usage patterns to improve the platform experience, testing new games and features, and resolving technical issues.
Bonuses and Promotions
Sharing relevant offers, bonuses, and promotional information with you — but only based on your consent.
Information Sharing with Third Parties
89dk does not sell or rent your personal information to any third party. However, we may share your information in the following limited circumstances:
4.1 Service Provider Partners
We work with verified third parties to provide specific services such as payment processing (for example, mobile banking services like bKash, Nagad, and Rocket), technical infrastructure, IT security, and customer support. These partners receive only the amount of information necessary to perform their work, and they may not use this information for any other purpose.
4.2 Legal Obligations
We may be required to disclose information to relevant authorities to comply with court orders, regulatory authority directives, or applicable legal requirements. This also includes reporting obligations related to anti-money laundering and counter-terrorism financing.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance, and the new party will be required to adhere to standards consistent with this Privacy Policy.
Data Retention and Security Measures
5.1 Retention Period
We retain your information for the entire period your account is active and for as long as necessary afterward to meet applicable legal obligations. Transaction records are generally kept for a set period after account closure, as financial regulatory rules may require it. Once this period has passed, we securely delete or anonymize your information.
5.2 Security Technology
89dk applies multiple layers of security measures to keep your information protected:
- SSL Encryption: All data transfers are protected by 256-bit SSL (Secure Sockets Layer) encryption technology.
- Password Hashing: Your password is not stored directly — it is kept in hashed form in accordance with industry standards.
- Two-Factor Authentication: Two-factor authentication (2FA) is available for account login and large transactions.
- Regular Security Reviews: Our systems undergo regular security testing and vulnerability assessments.
- Access Controls: Staff are given access only to the information necessary to carry out their responsibilities.
Cookies and Tracking Technologies
The 89dk website uses cookies and similar technologies that help improve your browsing experience and analyze site performance. Below is a description of the types of cookies we use:
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic functionality of the site. They cannot be disabled.
Analytics Cookies
Used to understand how users are using the site. This information helps improve the site's performance and usability.
Preference Cookies
Store information about your language preferences, account settings, and personalized experience, so you do not have to set everything up again each time you log in.
Security Cookies
These cookies are used to detect fraudulent activity, block suspicious login attempts, and protect the overall security of your account.
You can control or reject non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work correctly.
Your Rights Regarding Your Information
As a user of our platform, you have the following rights regarding your personal information. Contact us to exercise these rights.
- Right of Access: You may request a copy of the information we hold about you. We will provide this information clearly in English.
- Right to Rectification: If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this right may be limited where legal or contractual obligations exist.
- Right to Restrict Processing: You may request that the processing of your information be temporarily suspended for specific reasons.
- Right to Object: You have the right to object to marketing communications or profiling.
- Right to Portability: You may request to receive your information in a structured, commonly used format.
- Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
If you wish to exercise any of the rights mentioned above, contact us directly via live chat or by email. We generally aim to respond within 30 business days of receiving a request.
Privacy Protection for Minors
89dk provides services only to individuals aged 21 or older. We do not intentionally collect information from any person under the age of 21. We verify age at the time of registration and may request identity documents if necessary.
If we learn that we have stored information about anyone under the age of 21, we will immediately close that account and delete the related information. If you believe a minor is using our services, please contact us right away.
International Data Transfer
89dk's services and servers may be located in various countries. Processing your information may involve transferring it outside of Bangladesh. Wherever your information is transferred, we ensure it remains protected in accordance with the standards set out in this privacy policy.
We only work with service providers who are able to guarantee adequate data protection and with whom we have contractual data protection agreements in place.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the contact details below:
The latest version of this privacy policy will always be available on our website. If any significant changes are made to the policy, we will send a notice to your registered email address and update the date at the top of the page.