89dk Terms and Conditions
Please read these terms and conditions carefully before using the 89dk platform. This document forms a legal agreement between you and us.
Introduction and Consent
89dk (hereinafter referred to as the "Platform", "we", or "us") operates an online gaming service for users in Bangladesh. These terms and conditions ("Terms") form a binding legal agreement between you (the "User") and the 89dk platform.
These Terms apply to the 89dk website, mobile version, and any related services. We reserve the right to modify these Terms at any time. Continued use of the platform after any changes means you are considered to have agreed to the updated Terms.
These terms and conditions will be interpreted in accordance with applicable laws of Bangladesh. In the event of any dispute, both parties will endeavor to reach a resolution through discussion.
User Eligibility
To use the 89dk platform, you must meet the following conditions:
Age Requirement
You must be at least 21 years of age. This platform is open only to those aged 21 and above. We may request identity verification at any time to confirm your age.
Geographic Location
This platform is operated targeting users in Bangladesh. Use of the platform from regions or countries where online gaming is legally prohibited is not permitted.
Legal Capacity
You must have the legal capacity to enter into a contract. Persons who have been directed by any court or authority to refrain from gaming may not use this platform.
Excluded Persons
Employees of 89dk, their family members, and employees of associated partner organizations may not operate personal accounts on this platform.
Account Registration and Management
The following rules apply to creating and using an account on the 89dk platform:
3.1 Registration Process
When creating an account, you must provide accurate, complete, and up-to-date information. Providing false information will result in immediate account closure and deposited funds may be forfeited. If any information changes, you must notify us as soon as possible.
3.2 Account Security
It is entirely your responsibility to keep your account password and login details confidential. You must notify us immediately of any unauthorized access to your account. Operating multiple accounts from the same device is prohibited.
3.3 One Account Policy
Each user may operate only one account. Creating multiple accounts is a serious violation of these Terms and will result in all accounts being closed. If multiple accounts are created with the intent to claim bonus or offer benefits, the bonus funds will be forfeited.
3.4 Account Closure
You may close your account at any time through our support team. In the event of a violation of the Terms, we reserve the right to suspend or permanently close an account without prior notice.
Deposits, Withdrawals and Payments
4.1 Deposits
The accepted methods for depositing funds at 89dk are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300. Deposited funds must come from your own legitimate sources.
4.2 Withdrawals
The minimum withdrawal amount is ৳800. Approved withdrawal requests are generally processed within 1 hour. Identity verification may be required before a withdrawal request is processed.
4.3 Fraud Prevention
In the case of suspicious transactions, we reserve the right to investigate and delay withdrawals. If money laundering or fraud is suspected, the relevant authorities will be notified.
4.4 Currency and Conversion
All transactions on the 89dk platform are conducted in Bangladeshi Taka (BDT / ৳). Currency conversion charges may apply at the applicable rate for any currency conversion.
Bonuses and Promotional Offers
The following general conditions apply to all bonuses and promotional offers from 89dk. It is important to read the specific terms associated with any bonus before accepting it.
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times. That means before withdrawing the bonus funds, you must place bets totaling 15 times the bonus amount.
5.2 General Bonus Terms
- Each bonus offer must be used within a specified period; expired bonuses will be cancelled automatically.
- Multiple bonuses may not be used at the same time unless specifically permitted.
- Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering requirements are completed.
- If evidence of bonus abuse is found, the bonus will be cancelled and the account will be suspended.
- 89dk reserves the right to modify or withdraw any bonus offer at any time.
5.3 VIP Cashback Program
89dk has four VIP tiers, each with a weekly cashback benefit:
- Bronze: Up to 0.2% cashback per week.
- Silver: Up to 0.5% cashback per week.
- Gold: Up to 0.8% cashback per week.
- Platinum: Up to 1.0% cashback per week.
Progression through VIP tiers is determined based on your regular activity and engagement on the platform. Cashback funds credited to your account are usable in accordance with the applicable terms.
Gaming Code of Conduct
Users must follow the code of conduct below when playing on the 89dk platform:
6.1 Permitted Activities
- Playing games from your own account for personal entertainment.
- Placing bets within applicable limits.
- Sharing accurate information about game outcomes with other members.
6.2 Prohibited Activities
- Operating games using any automated software, bots, or artificial intelligence.
- Exploiting weaknesses or technical errors in the game system.
- Colluding with other members to influence game outcomes.
- Attempting to hack or gain unauthorized access to any system on the platform.
6.3 Technical Issues
If any game is left incomplete due to server failure, internet disconnection, or other technical reasons, 89dk will attempt to restore it where possible, but cannot guarantee restoration in all circumstances. In such cases, please contact our support team via live chat.
Copyright and Intellectual Property
All content on the 89dk platform — logos, designs, graphics, text, software code, and brand identity — is the exclusive property of 89dk. This content is protected by intellectual property law.
Users must refrain from the following activities:
- Using 89dk's brand, logos, or trademarks without permission.
- Attempting to reverse engineer any software or system of the platform.
- Redistributing or selling platform content to third parties.
- Creating any website or application that imitates the platform.
Content from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) is protected by their respective intellectual property rights.
Data Privacy
89dk places the highest importance on the privacy of your personal information. Details on how your information is collected, stored, and used are provided in our Privacy Policy.
In summary, we use your information for:
- Account management and identity verification.
- Transaction processing and ensuring security.
- Meeting legal obligations.
- Improving customer service.
We do not sell your information to any third party without your consent. In cases of legal obligation, information may need to be provided to the relevant authorities.
Limitation of Liability
To the maximum extent permitted by law, 89dk will not be liable for:
- Financial losses arising directly or indirectly from gaming or betting.
- Losses caused by failure of third-party networks or services.
- Losses due to unforeseen circumstances such as natural disasters, war, or government restrictions.
- Data loss resulting from unauthorized third-party access (though we ensure reasonable security measures are in place).
Notwithstanding the above limitations, 89dk is committed to always treating our users fairly and cooperating sincerely in resolving legitimate complaints.
Responsible Gaming
89dk places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems.
10.1 Setting Limits
Users may set their own limits on deposits, bets, and losses. These limits are an effective tool for self-regulation. Contact our support team to set limits.
10.2 Self-Exclusion
If you feel your gaming habits are getting out of control, please contact us. We can arrange temporary or permanent account deactivation.
10.3 Support
For more information about responsible gaming, visit our Responsible Gaming page. Our 24/7 live chat support team is always ready to help with any gaming-related concerns.
Dispute Resolution
In the case of any complaint or dispute, please contact our support team first. We aim to provide an initial response within 24 hours.
11.1 Complaint Process
- Step 1: Contact the support team directly via live chat.
- Step 2: If the issue is not resolved via live chat, send a detailed complaint to [email protected].
- Step 3: If the issue remains unresolved after all attempts, both parties will endeavor to reach a resolution through discussion.
11.2 Complaint Filing Period
Complaints related to any game or transaction must be filed within 30 days of the incident. Complaints filed after this period may not be considered.
Terms Changes and Termination
89dk reserves the right to amend these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify users.
Continued use of the platform after changes to the Terms means you are considered to have agreed to the revised terms. If you do not agree with the revised terms, you may request account closure.
89dk may close your account in the following circumstances:
- In the event of a serious or repeated violation of these Terms.
- If continuing the service is not possible due to changes in applicable laws or regulations.
- If the service must be discontinued for technical or business reasons.
Prior to account closure, an opportunity to withdraw any available valid balance will be provided, though this may not apply in cases of closure due to violation of the Terms.
Contact
If you have any questions about these terms and conditions, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali.